"Like the old saying goes, “a picture is worth a thousand words.” That is especially true when it comes to our backyard. We have before and after photos and it is hard to believe they are pictures of the same place. We have always joked that we kept crime scene tape across our backdoor so no one would venture into the barren wasteland just beyond it. Now since Norm & Linda have worked their pool and landscape magic, we can’t wait to throw open that door and either show off our “great escape” or head out and enjoy it. We loved working with them and their talented crew and the finished product has completely surpassed our expectations. Thank you, Great Escapes, for making our backyard dream come true!"
C. and G. Hardin
"I want to say thank you to Norm and Linda Goff at Great Escapes Pools for a wonderful pool building experience. We had never built a pool before, but Linda made this project very easy to accomplish and the finished product looks and functions exactly like what we envisioned, as well as what the renderings showed. We could not have had a better experience. There were no delays, the project stayed on schedule and finished on time. The best parts are the ooh's and ahh's we get from friends and family when they see our pool. Great Escapes made it a backyard resort. Linda and Norm are very honest and trustworthy, and I would not hestiate to do another project with them. They are hands on, will return calls in a timely fashion. I just cannot say enough about how impressed I am with my experience with Great Escapes. Job wll done!"
R . McGill
"I want to say thank you for giving me a finished product that I enjoy seeing every day. I knew what I wanted but I wasn't sure if it could be done at a reasonable cost. You proved me wrong and then some. The pool you built after listening to everything I wanted is awesome. It was very much a design build project that we both learned from and I am very satisfied with the end product as I hope you are. I love the rock look and you gave me something I have never seen before with the gunite slide and waterfall base covered in real moss rock to keep the natural look I have always wanted. When I do something I almost always analyze it over and over again and I want to thank you for your patience in dealing with me. I am glad we crossed paths and nailed out an awesome pool. I will refer you to anyone I come across who wants a pool. A quality product for a fair price goes extremely far in regards to my opinion. Thanks again."
“I have used Great Escapes for three different projects, a new pool, landscaping and a kitchen remodel. Their pricing always beats the competition. All the jobs were done on time and completed to the agreed specifications. Linda and Norm work very well as a team and they go way beyond on personal service. I always feel like I can call either of them to answer a question or fix an issue. I plan on using them again on future home projects.”
"Working with the Great Escapes pool company was a very pleasant experience. We had built a pool before in San Antonio with another "name brand" pool company which turned into a nightmare of unkept promises and delays. Norm [with Great Escapes] was on top of every detail from design to delivery. We gave them our ideas of what we wanted and provided a backyard layout and Norman took it from there. The initial design was close to what we wanted but we wanted to make some dimension changes. Norm had no problem going back to the design table to make sure we got what we wanted. Norm also took us around to some of his other unique designs so we could actually see what our swim-through cave and colored plaster could look like. When speaking with the homeowners of completed projects they had nothing but great things to say about Norm. Our pool is now part of our backyard oasis and it turned out to be as awesome as we hoped. If I had to say what set Norman and the Great Escape pool company apart from all the other contractors we were working with at that time is that Norm always kept us informed of what was happening and what was going to be happening next and when. I highly recommend Norm and have recommended him to our family, neighbors and friends."
S. and T. Finken
"We just wanted to take a few moments to say thank you for a job well done. Again, we appreciate your professional service and high quality workmanship. Our backyard with the pool and landscaping looks great and we’d gladly recommend Great Escapes to anyone needing these services. Over the past few years, you have accomplished a lot of work at my home and I want to express my sincere appreciation and gratitude for all your efforts, and the efforts of your company, in improving the appearance of my home."
T. and M. Gawlik
"Linda and Norm were phenomenal! Their attention to detail and creativity were second to none. We would recommend Great Escapes to anyone considering building a pool. Their bid came in 15% lower than the next."
D. and H. Meyers
"We built our first pool this winter (2016). We have heard many stories about pool companies and how they cut corners and don't pay attention to the work details. Well this company is the exact opposite. Linda was absolutely fantastic to work with, She answered all of my questions which sometimes was quite a lot. They paid close attention to details that I would have never thought to do or see. Each step was done when they said it was going to happen and the order to which is was supposed to be done. We stayed on budget and on time. Cameron was our project manager and by the end he felt like family. He was kind, knowledgeable and easy to work with. On a side note we finished in December and there is no landscaping because of winter. We cant wait for summer vacation to spend more time in our beautiful pool."
"Our project with Great Escapes Custom Pools was a comprehensive one consisting of the pool, cabana/outdoor kitchen and wood burning firepit. Linda and Norm are a family team and they did an outstanding job. I had seen a pool while traveling in the Asia-Pacific region and brought back a few photos. I showed them to Great Escapes and they were able to design and build exactly what we wanted. The quality is outstanding and they pay attention to every detail. They have been very responsive to all my questions after the project was completed.
I would highly recommend Great Escapes to anyone that is considering a new pool or cabana. We love spending time in our back yard resort, and it's all because of the awesome job done by Linda and Norm!!"
C. & W. Pace
"I can't say enough positive things about our experience with Great Escapes. This was our first experience with building a pool, and they made the process so easy. The level of customer service they provide is unmatched by any company we have ever used. Linda worked all night (literally) to get paperwork completed for our lender, and she, Norm and their family were incredibly responsive to all of our requests and questions. They finished our pool in only four weeks, and we are thrilled with the finished product. I highly recommend Great Escapes to anyone needing a beautiful backyard oasis."
"Great Escapes did an awsome job in the design and completion of our pool. We were provided full 3D graghics during the desiging stage and anytime we made changes during the construction stage. Norm and Linda are both very detail oriented and very pleasant to work with. They made sure all details were covered prior to the constuction stage. We experianced no delays in the building process and was in constant commuication during all the stages. I highly recommend Great Escapes for your pool needs."
"My husband and I hired Great Escapes to build our 82' (25meter) by 26' lap pool. We asked for some kind of water feature with a jumping platform, slide, 12 person spa and also to finish off our outdoor dining space. It took 5 months to complete the job as we received a lot of rain and had to deal with some difficult neighbors. Overall, Linda and Norm were great to deal with. They are both very knowledgeable and easy to work with. This was an awesome experience as we were able to pick the products we wanted and stay within the bid they gave us. They never pushed us to pay more and we feel like we got the best. We realize we spent more than the average person but we have 6 children and our family participates in triathlons so this pool is for training as well as lots of fun in the sun! This is our staycation! We love it and it turned out perfectly! We could not say enough about this experience and working with this company! Would do this all over again with Great Escapes!"
J. & M. Rose
"We hired Great Escapes to transform our entire back yard with a beautiful pool, spa, fire pit, hardscape, landscape, irrigation, etc. We have a unique shaped lot and after living here for two years we had ideas of what we wanted and Linda and Norm Goff were able to make our yard dreams a reality!! They are a great team and bring many different skill sets to the table. Linda was so helpful and listened to our requests and helped design a pool that fit our needs and space. Norm did a wonderful job of making sure our material selection was top notch and even found vintage brick to accent the design and tie in to our home. All of their subs were professional and responsive and while we were hit with bad weather and the holidays they did their best to keep the project moving along. We stayed patient and they stayed on top of things and the end product was worth it!!"
"Provided a 30,000 gallon salt water pool, with Satin Matrix interior, color LED lighting, cool/spray decking with flagstone inlays, flagstone coping, cave made out of moss rock and gunite and accompanying slide also made out of gunite, resurfaced existing patio with flagstone, and landscaping which included various palms and landscape lighting.
The owners were there for the entire process, from concept to design, they were at my house for the excavation, they were there for rebar, they were there gunite, they were there to make sure everything was cleaned up and got our yard back to normal once construction was completed. They helped us get the pool that WE wanted and the various accessories that we desired, vs just selling us a service. The owners are friendly and treat your pool like it's theirs, they even helped us out with our chemicals for at least 6 weeks after they were done. What I like most is their long term relationship with their contractors. They don't shop around, they have a core set that they've been using for years, and they work very well together and hold each other accountable. This is as professional AND personal as it gets. That's a tough combination to beat, along with the quality and competitive pricing.
I would highly recommend them without hesitation, you won't be disappointed."
"This was our second experience with the pool building process and I can't say enough about the job that Great Escapes did for us. Having gone through the process previously, we had a fairly good idea of what we were looking for (functional requirements, likes, dislikes, etc.). To add further complication, we had a concurrent project in the works with a separate contractor to build a separate detached garage/patio. Linda did a awesome job of translating the pool requirements along with the concurrent project plans and additional recommendations into a awesome design at a lower than expected price. To be honest, I was worried about coordination between the two projects but Norm worked with us to make the process as seamless as possible. I was also pleasantly surprised with some of the additional standard details that weren't explicitly called out on the plans such as extra step in the spa. Finally, the pool operation/maintenance knowledge that we gained during commissioning and pool school along with the final documentation package provided was head and shoulders above what I received from my first pool building experience.
We have and will recommend Great Escapes to anyone considering building a pool."